Remote / Delhi NCR | Full Time | 1-3 Years
Responsibilities
- Handle customer queries across email, live chat, phone, and social media with a warm, brand-aligned tone.
- Manage order-related issues — tracking, cancellations, replacements, and refund requests — across ibuluxe.com and Amazon.
- Provide accurate product information: ingredients, usage, suitability, and shelf-life guidance.
- Escalate quality complaints, delivery failures, and sensitive cases to the relevant internal team promptly.
- Log customer feedback and recurring issues to help improve products and processes.
- Maintain high CSAT and first-response-time metrics while keeping interactions genuine.
Requirements
- 1-3 years of customer support experience in e-commerce, D2C, or FMCG.
- Excellent written and verbal communication in English and Hindi.
- Comfort navigating Amazon Seller Central, CRM tools, and order management dashboards.
- Patient, empathetic, and solution-oriented under pressure.
- Bonus: familiarity with natural/organic product categories or Razorpay payment flows.
